Privacy Policy

Home Service AI LLC, a Wyoming limited liability company, doing business as PostScout (hereinafter "Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy (the "Policy") describes how we collect, use, disclose, store, and safeguard information obtained from users (hereinafter "you," "your," or "User") when you access or use our website, platform, services, and products (collectively, the "Services"). By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy and consent to our collection, use, and disclosure of your information as described herein.

1. Information We Collect

Company collects various categories of information from and about Users of the Services, including information by which you may be personally identified or contacted, either online or offline. The types of information we collect include, but are not limited to:

1.1 Personal Information You Provide

We collect information that you voluntarily provide directly to us when you:

• Register for an Account: Full name, email address, telephone number, company or business name, job title, and password;
• Submit Campaign Data: Mailing addresses, recipient names, property addresses, demographic information, and targeting criteria for direct mail campaigns;
• Process Payments: Billing information, payment card details (processed securely through Stripe, Inc., our third-party payment processor), billing address, and transaction history;
• Communicate with Us: Email correspondence, support requests, feedback, inquiries, and any other information you choose to provide in communications with Company;
• Participate in Surveys or Promotions: Responses, preferences, and feedback provided in connection with surveys, contests, or promotional activities.

1.2 Information Automatically Collected

When you access, browse, or use the Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies, including:

• Device and Browser Information: Internet Protocol (IP) address, device type and identifier, operating system, browser type and version, screen resolution, and device settings;
• Usage Data: Pages or screens viewed, features accessed, time spent on pages, navigation paths, referring and exit pages, search terms entered, links clicked, and other usage patterns;
• Campaign Analytics: QR code scans, tracking phone number interactions, campaign engagement metrics, recipient response data, geographic location data derived from IP addresses or phone numbers, and campaign performance statistics;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies used to recognize your device, remember preferences, and analyze Service usage.

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including but not limited to: (a) publicly available databases and data aggregators; (b) marketing partners and data providers; (c) social media platforms (if you interact with us through social media); and (d) service providers who assist us in operating the Services. We may combine this information with other information we collect about you to enhance our Services and improve targeting accuracy.

2. How We Use Your Information

Company uses the information we collect for various legitimate business purposes, including but not limited to:

• Service Provision and Operations: To provide, operate, maintain, improve, personalize, and enhance the Services; to process and fulfill orders, transactions, and campaign requests; to create, generate, and deliver personalized direct mail postcards and marketing materials;
• Campaign Management and Analytics: To design, execute, and manage direct mail campaigns; to track, measure, and analyze campaign performance, engagement, and effectiveness; to generate analytics, reports, and insights regarding campaign results and recipient behavior;
• Payment Processing: To process payments, billing, invoicing, and financial transactions through our third-party payment processor Stripe, Inc.; to prevent fraudulent transactions and manage financial risk;
• Communications: To send transactional emails, service notifications, order confirmations, receipts, technical notices, updates, security alerts, and administrative messages; to respond to inquiries, comments, questions, feedback, and customer support requests; to provide customer service and technical support;
• Marketing and Promotional Activities: To communicate with you about our products, services, features, promotions, events, newsletters, and other information we believe may be of interest to you (subject to your communication preferences and applicable opt-out rights);
• Research and Development: To conduct research, analysis, testing, and product development; to monitor and analyze usage trends, patterns, and behaviors; to improve, optimize, and develop new features, functionality, and services;
• Security and Fraud Prevention: To detect, investigate, prevent, and address fraud, security breaches, unauthorized access, illegal activities, and violations of our Terms of Service; to protect the rights, property, and safety of Company, our Users, and the public;
• Legal Compliance: To comply with applicable laws, regulations, legal processes, governmental requests, court orders, and law enforcement requirements; to enforce our Terms of Service and other policies; to establish, exercise, or defend legal claims;
• Business Operations: To manage our business operations, accounting, auditing, compliance, recordkeeping, and administrative functions; to facilitate business transfers, mergers, acquisitions, or sales of assets.

Company processes your information based on the following legal bases: (a) performance of a contract with you; (b) our legitimate business interests; (c) your consent (where required); and (d) compliance with legal obligations.

3. How We Share and Disclose Your Information

Company may share, disclose, or transfer your information to third parties under the following circumstances:

• Service Providers and Business Partners: We share information with carefully selected third-party service providers who perform services and functions on our behalf, including but not limited to: (a) payment processing and financial services (Stripe, Inc.); (b) printing, production, and mailing fulfillment vendors; (c) cloud hosting and data storage providers; (d) customer support and communication platforms; (e) analytics and performance monitoring tools; (f) marketing and advertising partners; and (g) other service providers necessary to operate and deliver the Services. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain confidentiality and security;
• Business Transfers and Corporate Transactions: In connection with, or during negotiations of, any merger, sale of Company assets, financing, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or change of control or ownership, your information may be transferred, sold, or assigned to successor entities or third parties as part of such transaction;
• Legal Obligations and Protection of Rights: We may disclose your information when required or permitted by law, including to: (a) comply with legal process, subpoenas, court orders, warrants, or governmental requests; (b) enforce our Terms of Service, policies, and agreements; (c) protect the rights, property, safety, and security of Company, our Users, or the public; (d) detect, prevent, or investigate fraud, security breaches, illegal activities, or policy violations; (e) respond to claims or legal proceedings;
• Aggregated and Anonymized Data: We may share aggregated, de-identified, or anonymized information that does not directly identify you with third parties for research, analytics, marketing, benchmarking, and other business purposes;
• With Your Consent or at Your Direction: We may share your information with third parties when you explicitly consent to such sharing or direct us to do so;
• Public Information: Information you post or share in public areas of the Services (such as public profiles, forums, or testimonials) may be viewed, accessed, and used by other Users and third parties.

Important Notice: Company does NOT sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not engage in the sale of personal information as defined under applicable privacy laws, including the California Consumer Privacy Act (CCPA).

4. Data Security

Company implements and maintains reasonable and appropriate technical, physical, and organizational security measures designed to protect your information against unauthorized access, acquisition, use, alteration, disclosure, destruction, or loss. Our security measures include, but are not limited to: (a) encryption of data in transit using industry-standard SSL/TLS protocols; (b) secure storage of data on protected servers with access controls and authentication mechanisms; (c) regular security assessments, audits, and vulnerability testing; (d) employee training on data protection and security best practices; (e) use of reputable third-party service providers with strong security practices (including Stripe for payment processing, which is PCI-DSS compliant); and (f) incident response and breach notification procedures.

However, no method of transmission over the internet or electronic storage is 100% secure or error-free. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You acknowledge and accept that you transmit information to us at your own risk, and you are responsible for maintaining the confidentiality of your account credentials and password.

5. Data Retention

Company retains your information for as long as reasonably necessary to fulfill the purposes for which it was collected, as described in this Policy, or as required by applicable law, regulation, or legal obligation. Our data retention periods vary depending on the type of information and the purpose for which it is used:

• Account Information: Retained for the duration of your active account relationship with us, plus seven (7) years following account closure or termination, in accordance with business recordkeeping and tax compliance requirements;
• Campaign Data and Analytics: Retained for five (5) years from campaign completion for analytics, performance measurement, benchmarking, and business intelligence purposes;
• Payment and Financial Records: Retained for seven (7) years in compliance with tax laws, accounting standards, and financial regulations;
• Communications and Support Records: Retained for three (3) years to maintain customer service history and support continuity;
• Marketing and Analytics Data: Retained for three (3) years or until you opt out of marketing communications;
• Legal and Compliance Records: Retained as long as necessary to comply with applicable legal obligations, resolve disputes, enforce agreements, or as required by law.

Upon expiration of the applicable retention period, we will securely delete, destroy, or anonymize your information in accordance with our data retention and destruction policies, unless we are required or permitted by law to retain it for a longer period.

6. Your Privacy Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request access to and obtain a copy of the personal information we hold about you, including information about the categories of data collected, sources, purposes of processing, and third parties with whom it is shared;
• Right to Correction: You have the right to request correction, amendment, or updating of inaccurate, incomplete, or outdated personal information;
• Right to Deletion: You have the right to request deletion or erasure of your personal information, subject to certain exceptions where we are required or permitted by law to retain it (e.g., legal compliance, fraud prevention, or business recordkeeping);
• Right to Object or Restrict Processing: You have the right to object to or request restriction of certain processing activities, including processing for direct marketing purposes or processing based on legitimate interests;
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another entity where technically feasible;
• Right to Opt-Out of Marketing Communications: You have the right to opt out of receiving promotional emails, newsletters, and marketing communications by clicking the \"unsubscribe\" link in such emails or by contacting us directly;
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before withdrawal;
• Right to Non-Discrimination: You have the right to exercise your privacy rights without receiving discriminatory treatment, such as denial of services, different pricing, or reduced quality of service.

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How to Exercise Your Rights:

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\n To exercise any of the above rights, please submit a written request to us via email at contact@postscout.com with the subject line \"Privacy Rights Request.\" Please include your full name, email address, account information (if applicable), and a detailed description of your request. We will respond to your request within thirty (30) days, or as otherwise required by applicable law. We may require verification of your identity before processing your request to protect your privacy and security.\n

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

7.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These rights include:

• Right to Know: You have the right to request that we disclose to you: (a) the categories of personal information we have collected about you; (b) the categories of sources from which the personal information is collected; (c) our business or commercial purpose for collecting, selling, or sharing personal information; (d) the categories of third parties to whom we disclose personal information; and (e) the specific pieces of personal information we have collected about you;
• Right to Delete: You have the right to request that we delete any personal information about you that we have collected from you, subject to certain exceptions under the CCPA (e.g., when the information is necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech rights);
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Important Notice: Company does NOT sell or share your personal information for cross-context behavioral advertising purposes as defined under the CCPA;
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you;
• Right to Limit Use of Sensitive Personal Information: If we collect or process sensitive personal information, you have the right to limit our use and disclosure of such information to purposes permitted by the CCPA;
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices or rates, provide you a different level of quality, or suggest that you will receive a different price or level of quality for exercising your CCPA rights.

Authorized Agents:

You may designate an authorized agent to submit CCPA requests on your behalf. To do so, you must provide the authorized agent with written permission to act on your behalf, and we may require that you verify your identity directly with us and confirm that you provided the authorized agent permission to submit the request.

How to Exercise Your CCPA Rights:

To exercise any of the above CCPA rights, please submit a verifiable consumer request to us via email at contact@postscout.com with the subject line "CCPA Privacy Rights Request." Please include your full name, email address, California address (to verify residency), and a detailed description of your request. We will acknowledge receipt of your request within ten (10) business days and respond substantively within forty-five (45) days, or notify you if we require an extension of up to ninety (90) days total. We may require additional information to verify your identity and residency before processing your request.

CCPA Disclosure Summary for California Residents (12-Month Lookback Period):

Sources of Personal Information:

We collect personal information directly from you, automatically through your use of our Services, from third-party data providers, and from publicly available sources.

Business Purposes for Collection:

We collect and use personal information for the purposes described in Section 2 of this Privacy Policy, including service provision, campaign management, payment processing, communications, marketing, research and development, security, legal compliance, and business operations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@postscout.com